Technical support request form

Encountering technical challenges whilst using the Digital Earth Africa platform, be it data processing errors, software glitches, or other hurdles? The DE Africa Technical Support team are here to assist you. 

Please complete the enclosed form, sharing your contact details and a concise description of the issue. Our dedicated team will contact you to understand your needs and provide effective solutions.

Your technical concerns are our priority, and we are committed to delivering swift and reliable support.


New use case request form

Are you looking to address a specific issue using Digital Earth Africa? 

We are excited to introduce our new use case request form, designed to help users get the support they need from DE Africa Science team. Simply complete the form with details about your identified use case, and our team will work with you to develop a tailored solution. 

Access the request form here and, for more information, please email the Science team.


Digital Earth Africa Help Desk  

Explore the Help Desk. It's full of useful materials such as the Knowledge Base of articles, FAQs and User Guides. For members you can submit and view tickets, join the community for discussions and ask your own questions. 

Explore the Help Desk. 


Introduction to the Digital Earth Africa Sandbox' online course

The 'Introduction to the Digital Earth Africa Sandbox' program is a fully online, self-paced short course designed to help users work autonomously on our data analysis platform. It is freely accessible and includes videos, recorded tutorials, and manuals with hands-on exercises.

Start the course.

DE Africa User Guide

The DE Africa user guide provides a set of technical documentation on DE Africa datasets, products and platforms. It includes instructions for data access and how to use the visualization and analysis tools, and a gallery of analysis examples.

Read the User Guide

DE Africa Map Help Guide

The DE Africa Map is the platform to access DE Africa products. A help guide has been developed to help get users started in exploring and visualising datasets.

Visit the DE Africa Map help and FAQ website.

Watch the DE Africa Map step-by-step video tutorial series

DE Africa Weekly Live Sessions 

Attend weekly Live Sessions hosted by the DE Africa team in French and English. The sessions are a friendly and open environment where anyone can ask questions and meet people from the Digital Earth Africa community.

For more details and the schedule of Live Sessions and expressing interest in attending please see this form. 

ARDC to DE Africa transition FAQ

The African Regional Data Cube (ARDC) transition to DE Africa infrastructure.

Download the FAQs.

Don’t see the answer to your question? Send us your query at: or complete the below form:

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